SaaS ERP Fit Support Solutions delivers SaaS or on-site hosted Horizon system with comprehensive ERP, eCommerce, and back office capabilities for office products retailers. This creates cross-sell opportunities around subscription-based deployment, multi-location stock control, PO processing, invoicing, and EDI integrations for mid-market dealers seeking a unified tech stack.

Retail Market Focus Primary vertical is office products and retail to commercial users, with features like multi‑currency sales, EPOS, and real-time stock control. Sales outreach can target office supply chains, stationers, and independent retailers looking to modernize order management, pricing, and loyalty programs.

Ecommerce Synergy Horizon-Web and Evolution Ecommerce enable online ordering, pricing contracts, and digital marketing capabilities, presenting opportunities to upsell ecommerce enhancements for retailers expanding online channels, loyalty programs, and targeted campaigns.

Growth Readiness With a mid-market footprint (51–200 employees) and revenue in the upper mid-range, Support Solutions appears poised to scale via partnerships, managed services growth, and value-add integrations. This aligns with prospects seeking MSPs who can scale as they expand inventory, locations, and digital sales platforms.

Competitive Positioning As an independent Irish MSP with a broad feature set spanning sales, fulfillment, and back-office processes, there is an opportunity to position as a cost-efficient, integrated alternative to larger ERP or bespoke systems for mid-market retailers, focusing on speed to value, localization, and ongoing SaaS support.