Symmetrics Employee Directory
Computer SoftwareBritish Columbia, Canada11-50 Employees
Symmetrics is a software development company based in Vancouver, British Columbia, Canada, at 640 1050 West Pender Street and employing 11-50 people. The company specializes in reporting software for multi-channel, multi-vendor contact centers, building, implementing and supporting solutions that enable reporting and analysis of data from any system or application within a call center. With approximately 20 years in the business, Symmetrics serves call centers globally and applies business intelligence best practices to the contact center domain rather than treating analytics as a mere extension. Its Contact Center Reporting & Analysis Suite is described as a complete business intelligence and data warehouse solution for call center data analysis and reporting. The company traces its origins to 1996, founded by members of a family business known for creating Crystal Reports, and it was instrumental in helping Nortel add reporting services to its call center products. In September 2019, Calabrio, Inc. acquired Symmetrics.