Televergence

TelecommunicationsTennessee, United States11-50 Employees

Televergence has been saving contact centers and other high volume users  an average of 30% savings over AT&T and Verizon on toll free (TF)and long distance pricing for over 33 years.  The company boasts an exemplary regulatory history.
Approximately 70% of revenue is derived from contact centers and the servicing of more than 4.7M (9%) of U.S. TF numbers.  A relationship with many Contact Center as a Service partners offers customers access to the highest performing, lowest cost platforms that best suits their needs.
The Televergence Cloud Phone System is for customers with remote workers who are focused on improving their return on investment (ROI). Unlike our competitors, we allow the customer to pick how many seats they need, not buying a block of seats whether they need them or not, thus saving them money. The system is priced an average of 30% below the leading market competitors.
The direct inward dialing (DID) number scrubbing service is a unique, hard-to-find value-add for existing customers that maximizes call completion rates.
Services are supported by a U.S.-based, 24 x 7 x 365 Network Operations Center, with an uptime of 99.99% during the most recent 5 years.
A customer centric philosophy and unparalleled customer service includes dedicated account management and support teams. Unlike all competitors we are aware of, our  team members respond immediately to customer inquiries. Incoming support calls are answered by a highly trained team member within a few rings, saving our customers the annoyance of pushing dozens of extension buttons for minutes on end. Customer retention is a key performance indicator, with 57% of our revenue derived from customers we’ve been servicing for 12+ years.
A 10,000 minute complimentary, try-before-you-buy program allows our network to be tested while maintaining service with existing carrier(s). Testing is uncomplicated via the exchange of IP addresses.
Televergence is a WBENC, WOSB and State of TN DBE certified diverse su

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