Insights

Innovative AI Solution Thankful offers a cutting-edge generative AI platform tailored for retail and ecommerce customer service, enabling brands to modernize their customer support operations with AI-driven tools that improve satisfaction and efficiency.

Strong Market Presence With partnerships across all major helpdesk providers and serving several leading brands, Thankful is well-positioned to expand its customer base through targeted outreach to competitive retail and ecommerce companies seeking AI-enhanced CX solutions.

Expanding Capabilities Recent $12M Series A funding enables Thankful to scale its product and engineering teams, creating opportunities to upsell existing clients with new features or attract larger enterprises looking for robust, integrated AI customer support solutions.

Financial Growth Potential With current revenues estimated between $25M and $50M and ongoing investments, Thankful is primed for growth, presenting sales prospects centered on mid to large-sized retailers aiming to enhance operational efficiency and customer satisfaction using AI technology.

Technology Integration Thankful's compatibility with a wide range of helpdesk systems and its modern tech stack make it an appealing option for organizations seeking seamless integration and scalable AI customer support solutions, providing opportunities for cross-selling and customized deployments.

Thankful Tech Stack

Thankful uses 8 technology products and services including SQL, Figma, Google Fonts API, and more. Explore Thankful's tech stack below.

  • SQL
    Database
  • Figma
    Design
  • Google Fonts API
    Font Scripts
  • AOS
    Javascript Libraries
  • Gladly
    Live Chat
  • Kustomer
    Live Chat
  • JavaScript
    Programming Languages
  • X-XSS-Protection
    Security

Thankful's Email Address Formats

Thankful uses at least 1 format(s):
Thankful Email FormatsExamplePercentage
First.Last@thankful.aiJohn.Doe@thankful.ai
62%
First@thankful.aiJohn@thankful.ai
33%
First.L@thankful.aiJohn.D@thankful.ai
5%

Frequently Asked Questions

Where is Thankful's headquarters located?

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Thankful's main headquarters is located at Venice, California 90291 United States. The company has employees across 4 continents, including North AmericaAsiaEurope.

What is Thankful's official website and social media links?

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Thankful's official website is thankful.ai and has social profiles on LinkedIn.

What is Thankful's NAICS code?

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Thankful's NAICS code is 5112 - Software Publishers.

How many employees does Thankful have currently?

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As of December 2025, Thankful has approximately 53 employees across 4 continents, including North AmericaAsiaEurope. Key team members include Vice President Of Marketing: T. H.Vice President, People: A. G.Team Lead: S. B.. Explore Thankful's employee directory with LeadIQ.

What industry does Thankful belong to?

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Thankful operates in the Software Development industry.

What technology does Thankful use?

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Thankful's tech stack includes SQLFigmaGoogle Fonts APIAOSGladlyKustomerJavaScriptX-XSS-Protection.

What is Thankful's email format?

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Thankful's email format typically follows the pattern of First.Last@thankful.ai. Find more Thankful email formats with LeadIQ.

How much funding has Thankful raised to date?

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As of December 2025, Thankful has raised $12M in funding. The last funding round occurred on Sep 27, 2021 for $12M.

When was Thankful founded?

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Thankful was founded in 2018.

Thankful

Software DevelopmentCalifornia, United States51-200 Employees

Thankful develops AI-powered customer service solutions specifically for retail and ecommerce. It provides pre-trained AI, a comprehensive, easy-to-use technology suite, and a team of experts to support brands in delivering a cohesive customer experience. The approach combines AI agent services with customer experience insights to help brands improve operational efficiency, enhance satisfaction for customers and agents, and support revenue growth.

Based in Venice, California, the company operates in software development and positions itself as a mid-sized provider serving brands in retail and ecommerce. It collaborates with major helpdesk platforms to deliver AI-driven agent services and CX insights, effectively acting as the intelligence layer across support ecosystems.

Section iconCompany Overview

Headquarters
Venice, California 90291 United States
NAICS Code
5112 - Software Publishers
Founded
2018
Employees
51-200

Section iconFunding & Financials

  • $12M

    Thankful has raised a total of $12M of funding over 3 rounds. Their latest funding round was raised on Sep 27, 2021 in the amount of $12M.

  • $25M$50M

    Thankful's revenue is estimated to be in the range of $25M$50M

Section iconFunding & Financials

  • $12M

    Thankful has raised a total of $12M of funding over 3 rounds. Their latest funding round was raised on Sep 27, 2021 in the amount of $12M.

  • $25M$50M

    Thankful's revenue is estimated to be in the range of $25M$50M

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