Insights

Tradition and Expertise With over a century of craft in chocolate manufacturing, Thorntons has established a strong brand rooted in tradition and quality. This rich heritage can be leveraged to promote premium ingredient sourcing, bespoke gift options, or heritage-focused marketing campaigns to upscale or specialty retailers.

Product Expansion Opportunities Recent launches of unique items like white chocolate Bunny figures and Thorntons Bites indicate a focus on seasonal, giftable, and festive products. There is potential to develop personalized or commemorative chocolates, as well as expanding into holiday-specific ranges for retail partnerships.

E-commerce and Digital Growth Thorntons' use of digital tools such as Google Analytics and Salesforce Commerce Cloud demonstrates a commitment to online engagement. This creates opportunities for digital marketing collaborations, exclusive online product lines, or innovative e-gift solutions for corporate customers.

Market Challenges and Restructuring Recent closures of physical stores and office downsizing suggest a strategic shift towards omnichannel or B2B channels. There is a potential to target wholesale, partner programs, or corporate gifting markets that could benefit from high-quality chocolates without relying solely on traditional retail outlets.

Customer Engagement Focus Utilization of tools like Usabilla and Google Tag Manager signals an emphasis on customer feedback and user experience. This approach can be expanded to develop tailored loyalty programs, subscription boxes, or tailored corporate gifting solutions to deepen customer relationships and increase lifetime value.

Thorntons Tech Stack

Thorntons uses 8 technology products and services including Salesforce Commerce Cloud, Google Fonts API, Usabilla, and more. Explore Thorntons's tech stack below.

  • Salesforce Commerce Cloud
    E-commerce
  • Google Fonts API
    Font Scripts
  • Usabilla
    Issue Trackers
  • yepnope.js
    Javascript Frameworks
  • Underscore.js
    Javascript Libraries
  • jQuery UI
    Javascript Libraries
  • Google Tag Manager
    Tag Management
  • Google Analytics
    Web Analytics

Media & News

Thorntons's Email Address Formats

Thorntons uses at least 1 format(s):
Thorntons Email FormatsExamplePercentage
First.Last@thorntons.co.ukJohn.Doe@thorntons.co.uk
98%
Last.First@thorntons.co.ukDoe.John@thorntons.co.uk
1%
FirstLast@thorntons.co.ukJohnDoe@thorntons.co.uk
1%

Frequently Asked Questions

What is Thorntons's phone number?

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You can contact Thorntons's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Thorntons's official website and social media links?

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Thorntons's official website is thorntons.co.uk and has social profiles on LinkedIn.

How much revenue does Thorntons generate?

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As of December 2025, Thorntons's annual revenue is estimated to be $5B.

What is Thorntons's NAICS code?

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Thorntons's NAICS code is 311 - Food Manufacturing.

How many employees does Thorntons have currently?

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As of December 2025, Thorntons has approximately 1K employees across 2 continents, including EuropeNorth America. Key team members include Ceo: G. I.Ceo: M. T.Chief Financial Officer: C. K.. Explore Thorntons's employee directory with LeadIQ.

What industry does Thorntons belong to?

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Thorntons operates in the Food and Beverage Manufacturing industry.

What technology does Thorntons use?

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Thorntons's tech stack includes Salesforce Commerce CloudGoogle Fonts APIUsabillayepnope.jsUnderscore.jsjQuery UIGoogle Tag ManagerGoogle Analytics.

What is Thorntons's email format?

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Thorntons's email format typically follows the pattern of First.Last@thorntons.co.uk. Find more Thorntons email formats with LeadIQ.

When was Thorntons founded?

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Thorntons was founded in 1911.

Thorntons

Food and Beverage ManufacturingEngland, United Kingdom1001-5000 Employees

Here at Thorntons, we’ve been crafting chocolate for over 100 years. That’s a lot of know-how that goes into each and every chocolate we make.
It all started back in 1911 when travelling confectioner, Joseph William Thornton, opened up a sweet shop in Sheffield.

He didn’t know then just how successful it would become, so he carried on with his day job and entrusted his 14‐year‐old son Norman to run the shop. He handed over the keys and told him to “make this the best sweet shop in town” ‐ and that’s exactly what he did.
Word was starting to spread about the Thorntons shop, so Joseph brought on his brother, Stanley. With lots of quirky sweet treats like ‘Violet Cachous’, ‘Sweet Lips’ and ‘Phul-Nanas’, they sold the best confectionery around. But it wasn’t until the 1920’s that the brothers were making their hand‐made chocolate truffles, crystallised fondants and, of course, their famous Thorntons special toffee.
Then, there was no stopping them.

A lot has changed since our first humble store in Sheffield. By the 1970’s we had nearly 90 shops, and now we have a grand total of 228. But some things have stayed exactly the same. We still only use the finest cocoa beans to create our chocolate ‐ whether it’s dark, milk or white.
And whether we’re making our famous toffees and chocolates or hampers stuffed full of treats, our passion for chocolate and love of craft still shines through in everything we do.

Section iconCompany Overview

Phone number
NAICS Code
311 - Food Manufacturing
Founded
1911
Employees
1001-5000

Section iconFunding & Financials

  • $100M$250M

    Thorntons's revenue is estimated to be in the range of $100M$250M

Section iconFunding & Financials

  • $100M$250M

    Thorntons's revenue is estimated to be in the range of $100M$250M

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