Growth through Acquisition Total Customer Connect was recently acquired by Vehlo Virtual LLC, indicating a strategic move to expand its market presence and strengthen its service offerings within automotive retail technology. This suggests potential opportunities to position complementary solutions or services that align with Vehlo's integrated automotive solutions portfolio.
Market Leadership in Customer Experience As a recognized leader in customer retention and service lane technology, TCC demonstrates a strong market position. Engaging with dealerships utilizing TCC's solutions could provide prospects for additive services in customer engagement, digital marketing, and service process optimization.
Technology-Driven Solutions TCC employs a diverse tech stack including state-of-the-art tools like Snowplow, Facebook Pixel, and electronic route sheet systems, showing its focus on data-driven customer insights and digital marketing. This opens avenues for collaborations or integrations with advanced analytics, marketing automation, or customer data platforms.
Business Growth Potential With annual revenues estimated between $25 million and $50 million and a proven track record in increasing dealership profitability, TCC presents a substantial opportunity for sales of complementary software, consulting services, or enhancements aimed at automotive retailer margins and operational efficiency.
Industry Trends and Opportunities The automotive industry’s increasing reliance on customer experience technology and service lane innovations signals ongoing market growth. Partnering with or offering solutions tailored to automotive retail digital transformation can capitalize on this upward trend and meet evolving dealership needs.