Virtual Hold Technology

Software DevelopmentUnited States51-200 Employees

At Mindful, a Medallia company, we enable our clients to keep the promises they make to their customers, creating lifelong brand loyalty.
We’ve dedicated the past 27 years to creating technology that helps people connect with the brands they love, kicked off with our invention of the original callback solution in 1995. It’s for this  reason that we’ve had the pleasure of working with the biggest logos in the world for decades. And we translate that knowledge into new and updated offerings that enable our clients to stay one step ahead of customers’ expectations—not just to solve problems, but to deliver a delightful experience at every turn.
Our world is continuously changing and people continue to develop newer, faster expectations for the answers they seek. Consumers are loyal to brands that can successfully engage them on any channel—phone, web, social media, text, and voice. And they expect a streamlined experience every time, with little patience for waiting around, repeating information, or being transferred again and again. With a simple integration set up in days, not months, Mindful transforms customer and employee experiences by collecting and transferring important questions and answers at a time that works best for both customer and brand.
So that’s Mindful, and it’s what we commit to delivering for you—and your customers—every day and for years to come. We would welcome the opportunity to partner with you!

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