Voice & Wireless Communications

IT Services and IT ConsultingUnited States2-10 Employees

Voice & Wireless Communications delivers secure, cloud-native contact center solutions built on Amazon Connect and the AWS ecosystem. We help organizations reduce call time, scale automation, and improve first-contact resolution across voice, chat, SMS, and social media using Amazon Lex, AWS Lambda, and Amazon Bedrock.

We serve healthcare, public sector, and SMB clients with a focus on cloud migration, compliance, and operational efficiency. Our solutions enable multilingual IVRs, AI-based deflection, and real-time automation with generative tools like Amazon Q and Bedrock-backed RAG.

We’ve supported clinics, agencies, and distributed field teams with cloud-first deployments tailored to mission-critical workflows.

Our AWS-based contact center architecture includes:

Amazon Connect design, implementation, and support

AI text and voice bot integration using Amazon Lex

LLM-enhanced IVR design and intelligent routing

CRM integrations with Salesforce, Zendesk, and Zoho

Reporting with Athena, QuickSight, and OpenSearch

High-availability architecture with regional DR

Knowledge search with Amazon Kendra and RAG pipelines

HIPAA and government-aligned CX frameworks

Social media and messaging integration via API and CRM connectors, including WhatsApp, Messenger, and Instagram DM support

Agent productivity with Amazon Q Assistant

We support pilots, phased rollouts, and full-scale migrations. Our team works directly with technical and business stakeholders to ensure continuity and measurable outcomes.

With over 20 years in telecom and systems engineering, we combine AWS depth with proven execution to build secure, intelligent, and cost-effective contact centers that scale.

Explore how our AWS-based automation can improve customer outcomes and lower operating costs.
#AmazonConnect #AWSContactCenter #OmnichannelCX #AmazonBedrock #GenerativeCX #CXAutomation

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