12 Points Technologies, LLC

Security and InvestigationsUnited States11-50 Employees

We are 100% Veteran-owned and 50% Woman-owned, and we bring the commitment, dedication, and respect learned in the military into everything we do. We are firm believers that every small business deserves a secure environment, predictable pricing, and top-notch reliability and responsiveness from a team that respects you and who gets to know you and your business personally.
3 Big Reasons You’ll Want To Work With 12 Points Technologies Over Any Other IT Services Provider
1.)  We Actually Care About You and Your Business On A Personal Level: Don’t take our word for it! Talk to our customers, many of whom have been with us for going on 20 years (See our testimonials here: https://www.12pointsinc.com/about-us/testimonials). They will tell you that we take the time to know your business objectives, unique environmental challenges and the requirements of your industry. We also take the time to get to know you and your team personally. Calling technical support should not be a cringe experience; it should feel like calling your friend for help. We strive every day to ensure that when you call us, you know we are happy to hear from you, and you are NOT treated like an inconvenience.
2.)  We Answer The Darn Phone!: It may sound like a small thing, but you probably know what we’re talking about. You need support, but you are getting voicemail. You submit a ticket and get a response in a day or two, or worse, next week. That’s not customer service, and you deserve to work with an IT provider who ANSWERS THEIR PHONE! 
3.)  We’re The Cyber Experts: We’ve been doing this cybersecurity thing since before it was in the news, and we’ve been using advanced AI tools since 2012. In fact, we have been the outsourced solution for remediation for some of our competitive IT providers. We’ve worked with lawyers, law enforcement, and the FBI to assist their efforts. Why go with a different IT provider who will need to call in someone else to help you get back on your feet after a breach?

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