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ACD Direct - Contact Center Solutions Employee Directory

TelecommunicationsUtah, United States201-500 Employees

ACD Direct operates as a veteran-owned, U.S.-based contact center that handles donor and customer interactions for nonprofits and other organizations that outsource all or part of their contact volume. By combining enterprise software with a nationwide, work-from-home agent network, it provides 24/7/365 support across phone, text, email, chat, and digital channels.

Founded in 2003 and located in Centerville, Utah, the company emphasizes that its agents work from home and that calls are not sent offshore. It maintains a rigorous quality program, recording and analyzing all interactions and offering custom reporting and ramping capabilities to fit client needs.

Find ACD Direct - Contact Center Solutions employees' phone numbers or email addresses

ACD Direct - Contact Center Solutions Global Highlights

Location
Employees

North America
252

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  • United States Of America
    249
  • Dominican Republic
    1
  • Canada
    1
  • Jamaica
    1

Asia
8

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  • India
    6
  • Japan
    1
  • Malaysia
    1

Europe
5

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  • United Kingdom Of Great Britain And Northern Ireland
    3
  • Luxembourg
    1
  • France
    1

Africa
2

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  • Mali
    1
  • Nigeria
    1

Oceania
1

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  • Australia
    1

ACD Direct - Contact Center Solutions's Leadership

  • Président at ACD Direct - Contact Center Solutions
    M. G.
    Président
    Mobile Phone
  • Independent Business Owner at ACD Direct - Contact Center Solutions
    T. S.
    Independent Business Owner
    Mobile Phone
  • Director Of Operations at ACD Direct - Contact Center Solutions
    B. H.
    Director Of Operations
    Mobile Phone
  • Sr. Director, Product Management at ACD Direct - Contact Center Solutions
    R. R.
    Sr. Director, Product Management
    Mobile Phone
  • Director Of Contact Services at ACD Direct - Contact Center Solutions
    A. A.
    Director Of Contact Services
    Mobile Phone
  • Director Of Client Services at ACD Direct - Contact Center Solutions
    M. M.
    Director Of Client Services
    Mobile Phone
  • Director at ACD Direct - Contact Center Solutions
    B. S.
    Director
    Mobile Phone
  • Client Services Manager at ACD Direct - Contact Center Solutions
    H. C.
    Client Services Manager
    Mobile Phone

ACD Direct - Contact Center Solutions Employee Metrics

100%
50%
0%
2026
2025
  • Support
  • Administrative
  • Business Development
  • Business
  • Information Technology
  • Other
  • Sales

Contact profiles from ACD Direct - Contact Center Solutions

Name
Title
Contact
Location
Last Update
  • Product Manager at ACD Direct - Contact Center Solutions
    E. D.
    Product Manager
    Mobile Phone
    Oct 23, 2024
  • Senior Account Manager at ACD Direct - Contact Center Solutions
    J. C.
    Senior Account Manager
    Mobile Phone
    Oct 24, 2024
  • Manager, Hiring at ACD Direct - Contact Center Solutions
    M. H.
    Manager, Hiring
    Mobile Phone
    Oct 21, 2024
  • Principal at ACD Direct - Contact Center Solutions
    B. R.
    Principal
    Mobile Phone
    Oct 23, 2024
  • Technical And Client Support Specialist at ACD Direct - Contact Center Solutions
    D. H.
    Technical And Client Support Specialist
    Mobile Phone
    Jan 06, 2026
  • Call Center Representative at ACD Direct - Contact Center Solutions
    T. C.
    Call Center Representative
    Mobile Phone
    Jun 24, 2026
  • Consultant at ACD Direct - Contact Center Solutions
    A. A.
    Consultant
    Mobile Phone
    Oct 24, 2024
  • Rectiopiton at ACD Direct - Contact Center Solutions
    A. C.
    Rectiopiton
    Mobile Phone
    Oct 22, 2024
  • Sme/Qa at ACD Direct - Contact Center Solutions
    B. S.
    Sme/Qa
    Mobile Phone
    Oct 22, 2024
  • Independent Contractor at ACD Direct - Contact Center Solutions
    H. C.
    Independent Contractor
    Mobile Phone
    Oct 17, 2024

Frequently Asked Questions

What is ACD Direct - Contact Center Solutions known for?

Minus sign iconPlus sign iconACD Direct - Contact Center Solutions was founded in 2003 and operates in the Telecommunications industry. Explore ACD Direct - Contact Center Solutions's company overview page for more information.

What is ACD Direct - Contact Center Solutions's most common email format?

Minus sign iconPlus sign iconACD Direct - Contact Center Solutions employees' email format typically follows the pattern of First.Last@acddirect.com. Trying to find reliable and up-to-date employee contact data? Find more ACD Direct - Contact Center Solutions email formats with LeadIQ.

How many employees does ACD Direct - Contact Center Solutions have currently?

Minus sign iconPlus sign iconACD Direct - Contact Center Solutions has approximately 259 employees as of August 2026. These team members are located across 5 continents, including North America, Asia and Europe.

Who are ACD Direct - Contact Center Solutions's key employees and leadership?

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As of August 2026, ACD Direct - Contact Center Solutions's key employees include:

  • Président: M. G.
  • Independent Business Owner: T. S.
  • Director Of Operations: B. H.
  • Sr. Director, Product Management: R. R.
  • Director Of Contact Services: A. A.

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