What departments does ACD Direct - Contact Center Solutions have?

ACD Direct - Contact Center Solutions has employees across 8 departments including Entrepreneurship, Operations, Customer Success, Product Management, Support.

What is the largest department at ACD Direct - Contact Center Solutions?

The largest department at ACD Direct - Contact Center Solutions is Customer Success with 4 employees.

Where are ACD Direct - Contact Center Solutions employees located globally?

ACD Direct - Contact Center Solutions has employees across 5 continents and 13 countries including Mali, Nigeria, India, Japan, Malaysia.

How has ACD Direct - Contact Center Solutions's team size changed over time?

ACD Direct - Contact Center Solutions's team has grown from approximately 160 to 180 employees based on available data.

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ACD Direct - Contact Center Solutions Employee Directory

TelecommunicationsUtah, United States201-500 Employees

ACD Direct operates as a veteran-owned, U.S.-based contact center that handles donor and customer interactions for nonprofits and other organizations that outsource all or part of their contact volume. By combining enterprise software with a nationwide, work-from-home agent network, it provides 24/7/365 support across phone, text, email, chat, and digital channels.

Founded in 2003 and located in Centerville, Utah, the company emphasizes that its agents work from home and that calls are not sent offshore. It maintains a rigorous quality program, recording and analyzing all interactions and offering custom reporting and ramping capabilities to fit client needs.

ACD Direct - Contact Center Solutions Global Highlights

North America
252

United States Of America
249
Dominican Republic
1
Canada
1
Jamaica
1

Asia
8

India
6
Japan
1
Malaysia
1

Europe
5

United Kingdom Of Great Britain And Northern Ireland
3
Luxembourg
1
France
1

Africa
2

Mali
1
Nigeria
1

Oceania
1

Australia
1

ACD Direct - Contact Center Solutions's Leadership

M. G.
Président
Mobile Phone
Email
T. S.
Independent Business Owner
Mobile Phone
Email
B. H.
Director Of Operations
Mobile Phone
Email
R. R.
Sr. Director, Product Management
Mobile Phone
Email
A. A.
Director Of Contact Services
Mobile Phone
Email
M. M.
Director Of Client Services
Mobile Phone
Email
B. S.
Director
Mobile Phone
Email
H. C.
Client Services Manager
Mobile Phone
Email

ACD Direct - Contact Center Solutions Employee Metrics

100%

50%

2026

2025

Support
Administrative
Business Development
Business
Information Technology
Other
Sales

Contact profiles from ACD Direct - Contact Center Solutions

Name

Title

Contact

Location

Last Update

J. S.
Design Dirctor
Mobile Phone
Email
Australia, Western Australia
Apr 14, 2026
M. T.
Independent Contractor
Mobile Phone
Email
Apr 23, 2025
M. K.
Software Engineering
Mobile Phone
Email
Oct 18, 2024
T. D.
Supervisor
Mobile Phone
Email
Oct 22, 2024
L. K.
Teacher/Pbs/Npr Consultant
Mobile Phone
Email
Oct 21, 2025
A. C.
Call Center Representative
Mobile Phone
Email
Jul 09, 2026
D. C.
Secretaire Administratif
Mobile Phone
Email
Mali
Apr 14, 2026
M. G.
Inbound Customer Service Representative
Mobile Phone
Email
May 29, 2026
B. P.
Customer Service Representative
Mobile Phone
Email
Nov 15, 2025
K. M.
Remote Operater
Mobile Phone
Email
Jun 28, 2025

Frequently Asked Questions

What is ACD Direct - Contact Center Solutions known for?

ACD Direct - Contact Center Solutions was founded in 2003 and operates in the Telecommunications industry. Explore ACD Direct - Contact Center Solutions's company overview page for more information.

What is ACD Direct - Contact Center Solutions's most common email format?

ACD Direct - Contact Center Solutions employees' email format typically follows the pattern of First.Last@acddirect.com. Trying to find reliable and up-to-date employee contact data? Find more ACD Direct - Contact Center Solutions email formats with LeadIQ.

How many employees does ACD Direct - Contact Center Solutions have currently?

ACD Direct - Contact Center Solutions has approximately 259 employees as of August 2026. These team members are located across 5 continents, including North America, Asia and Europe.

Who are ACD Direct - Contact Center Solutions's key employees and leadership?

As of August 2026, ACD Direct - Contact Center Solutions's key employees include:

Président: M. G.
Independent Business Owner: T. S.
Director Of Operations: B. H.
Sr. Director, Product Management: R. R.
Director Of Contact Services: A. A.

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ACD Direct - Contact Center Solutions Employee Directory

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