Actifai

Software DevelopmentDistrict of Columbia, United States11-50 Employees

Actifai is the only AI-powered sales and customer engagement software that allows broadband and telecom providers to personalize subscriber sales with optimized offer recommendations online, over the phone, or in person.

Maximizing customer satisfaction and lifetime value starts by presenting subscribers with the offer that’s right for them — based on their circumstances, intended use, and alternatives. Our unique approach, using proprietary data, machine learning, and artificial intelligence to identify which of an ISP's offers should be recommended to a potential new subscriber, has increased providers’ sales conversion by up to 30% and their ARPU from 5% to over 20% —since the day we launched.

How we do it >>>

1. Data Discovery - Proprietary data combined with real-time background info, like home value, family size, and average neighborhood speeds, illuminate customer needs, interests, and purchase capacity.

2. Machine Learning - ML models analyze each unique customer engagement vs millions of previous Actifai-powered sales, enabling accurate predictions of every customer’s most likely buying decision.

3. Prescriptive AI Offers - Considering all packages, up-sells, and cross-sells, AI identifies the single offer recommendation that best suits an individual customer and is optimized for sales conversion, ARPU, and CLV.

4. Dynamic Sales Points - Adaptive, personalized selling statements highlight the value of an offer, contrast against competitors, and emphasize alignment with a customer’s interests —providing the rationale that motivates buying and wins new subscribers, profitably.

Across thousands of weekly sales engagements, our platform's technology has helped providers gain an edge in acquisition, increase average basket size, retain customers profitably, improve online conversion, and win in new markets.

Some of our customers' results >>>

- 22x average ROI
- 30% sales conversion improvement
- 6-11% retention lift
- 26% ARPU boost
- 2x add-on sales

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