Axiom Labs LLC

IT Services and IT ConsultingUnited States2-10 Employees

Axiom Labs LLC provides technical support and training services for many aspects of computer and internet technology.

Summary:

•	Have the skills to provide technical support and training for over 35 years.
•	Worked with owners, managers, executives, and staff to coordinate tech support and training.
•	Maintain and improve technology for numerous clients simultaneously.
•	Train end users on technical procedures and develop training courses.
•	Implement end to end solutions from concept to installation and training.

Training experience:

•	Facilitate training end users on Word, Excel, Outlook, Power Point and other applications.
•	Selected and managed the LMS (Learning Management System) for a training consulting firm.
•	Designed online courses using Articulate and Adobe Captivate to publish training modules.
•	Use an LMS to assign, track, coordinate and generate reports of training completed.
•	Developed training for a Yacht pilot training company with Coast Guard approved courses.
•	Test online training modules and perform QC (Quality Control) function.
•	Provide feedback and metrics to improve instructional design functionality and content.

Technical Support experience:

•	Implement computers, networks and internet for businesses, primarily Microsoft based.
•	Proficient in utilizing technology for continuous improvement of a production process.
•	Perform quality control and process improvement functions to achieve zero down time.
•	Presenting written and verbal reports to owners, managers and directors.
•	Creating detailed documentation of schedules, processes and procedures.

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