Insights

Post-Sale Optimization Base offers a robust platform designed to enhance post-sale customer engagement, making it highly relevant for companies aiming to increase customer retention, boost product adoption, and identify expansion opportunities within their existing client base.

AI-Driven Customer Journeys Leveraging AI to automate and personalize customer lifecycle management, Base can help enterprises move from reactive support to proactive engagement, which can significantly improve customer satisfaction and lifetime value.

Market Expansion Potential Given the increasing focus on customer-led growth strategies in B2B markets, engaging companies that are investing in similar technologies or seeking to scale their customer success initiatives presents a strong sales opportunity.

Competitive Positioning Base operates in a growing landscape alongside competitors like Gainsight and Totango, but its emphasis on an AI Engagement OS positions it uniquely to appeal to tech-savvy organizations looking for scalable, automated solutions.

Targeted Customer Profile The company’s mid-sized revenue range and innovative focus makes it an attractive target for SaaS organizations and customer success teams aiming to modernize their post-sale processes and drive measurable growth.

Base Tech Stack

Base uses 8 technology products and services including UserWay, SAP, Font Awesome, and more. Explore Base's tech stack below.

  • UserWay
    Accessibility
  • SAP
    Customer Relationship Management
  • Font Awesome
    Font Scripts
  • Google Fonts API
    Font Scripts
  • HubSpot Chat
    Live Chat
  • HSTS
    Security
  • hCaptcha
    Security
  • Cloudflare Bot Management
    Security

Media & News

Base's Email Address Formats

Base uses at least 2 format(s):
Base Email FormatsExamplePercentage
First.Last@crowdvocate.comJohn.Doe@crowdvocate.com
93%
FirstL@crowdvocate.comJohnD@crowdvocate.com
3%
First.Middle@crowdvocate.comJohn.Michael@crowdvocate.com
2%
FL@crowdvocate.comJD@crowdvocate.com
2%
First.Last@base.aiJohn.Doe@base.ai
93%
First.MiddleLast@base.aiJohn.MichaelDoe@base.ai
7%

Frequently Asked Questions

Where is Base's headquarters located?

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Base's main headquarters is located at Palo Alto, California 94301 United States. The company has employees across 3 continents, including North AmericaAsiaEurope.

What is Base's stock symbol?

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Base is a publicly traded company; the company's stock symbol is LYB.

What is Base's official website and social media links?

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Base's official website is base.ai and has social profiles on LinkedInCrunchbase.

What is Base's NAICS code?

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Base's NAICS code is 5112 - Software Publishers.

How many employees does Base have currently?

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As of April 2026, Base has approximately 40 employees across 3 continents, including North AmericaAsiaEurope. Key team members include Cto: G. B.Chief Of Staff: P. L.Vp Product: S. A.. Explore Base's employee directory with LeadIQ.

What industry does Base belong to?

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Base operates in the Software Development industry.

What technology does Base use?

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Base's tech stack includes UserWaySAPFont AwesomeGoogle Fonts APIHubSpot ChatHSTShCaptchaCloudflare Bot Management.

What is Base's email format?

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Base's email format typically follows the pattern of First.Last@crowdvocate.com. Find more Base email formats with LeadIQ.

When was Base founded?

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Base was founded in 2019.

Base

Software DevelopmentCalifornia, United States11-50 Employees

Base is creating the AI Engagement OS for post-sale growth.

Most B2B companies invest heavily in winning customers - but lack the infrastructure to engage them after the deal closes. The result: fragmented customer journeys, low product adoption, missed expansion opportunities, and preventable churn.

Base fixes that.

We give companies a single platform to orchestrate the entire post-sale customer lifecycle — across onboarding, adoption, expansion, advocacy, and retention.

The Base platform analyzes customer signals across product usage, lifecycle milestones, and engagement touchpoints, and turns them into AI-driven customer journeys that run at scale.

This enables companies to move from reactive customer management to proactive, automated lifecycle engagement.

With Base, teams can:

• Drive product adoption and activation
• Identify and capture expansion opportunities
• Turn customers into advocates
• Increase retention and lifetime value
• Run lifecycle engagement programs at scale

Customer-Led Growth is the next phase of B2B revenue.
Base is building the operating system that powers it.

Section iconCompany Overview

Headquarters
Palo Alto, California 94301 United States
Website
base.ai
Stock Symbol
LYB
NAICS Code
5112 - Software Publishers
Founded
2019
Employees
11-50

Section iconFunding & Financials

  • $25M$50M

    Base's revenue is estimated to be in the range of $25M$50M

Section iconFunding & Financials

  • $25M$50M

    Base's revenue is estimated to be in the range of $25M$50M

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