Gainsight

Software DevelopmentCalifornia, United States1001-5000 Employees

Gainsight is a software company focused on customer success, offering a platform that unifies the post-sales journey. Its suite brings together capabilities for customer success, customer education, product experience, and community management, complemented by AI-driven insights drawn from real-time customer interactions. These tools help organizations engage customers more effectively, improve retention, and drive expansion by enabling customer-facing teams to scale and gain a holistic view of accounts, including nearly 200 publicly traded organizations. 

Based in San Francisco, California, Gainsight operates with a remote-friendly model and maintains offices in the United States, United Kingdom, the Netherlands, Israel, and India. It has been part of the Vista Equity Partners portfolio since 2020 and has earned recognition for engineering excellence and workplace quality, including a 2021 Excellence in Engineering award and a listing as a top place to work by Glassdoor in 2023. In May 2026, the company announced the launch of the agentic stack for customer retention, reflecting a concrete product development aimed at enhancing retention outcomes.

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