Large Customer Base Access to 1.2 million natural gas and electric utility customers across eight states creates a wide field for upselling energy management services, demand response programs, and bundled offerings, with existing tech like Salesforce Field Service and Cognos Analytics to support scalable customer experience and data-driven decisions.

Tariff & Procurement Recent partnerships and tariff-focused procurement initiatives suggest opportunities to deliver tariff modeling, procurement optimization, and data integration services for wholesale and large commercial customers, aligning with the Microsoft cloud collaboration on energy acquisition in Wyoming.

Asset & Field Ops Active use of third-party field contractors for pole inspections indicates demand for end-to-end field service optimization, GIS-based asset mapping with ArcObjects, mobile work orders, and predictive maintenance solutions to improve inspection efficiency and outage response.

Community Partnerships Strong community engagement through United Way and CASA partnerships opens doors for CSR program analytics, sponsorship monetization, and co-branded energy efficiency or resilience initiatives with local governments and nonprofit partners.

Security & Data SOC 2 compliance and enterprise-scale data handling position Black Hills Energy as a priority for secure data services, offering opportunities for vendor risk management, cyber security assessments, and secure data-sharing solutions for wholesale and regulated operations.