Strategic partnerships Leverage Bucher + Suter’s and Cisco/Salesforce integration strengths to target mid-market contact centers seeking seamless CRM-CCP orchestration, offering bundled solutions that combine Salesforce Service Cloud Voice, Webex Contact Center, and AI automation.

Cloud modernization Position as a go-to partner for cloud-first or hybrid contact center transitions, highlighting b+s Elevate and Connects for Service Cloud Voice as ready-made paths to scalable, 24/7 operations for global clients.

Global reach local Target enterprises with multi-country operations by emphasizing their offices in Switzerland, Germany, and the USA, plus a track record serving 400+ customers in 60+ countries and over 200,000 agents, signaling capability to support distributed workforces.

AI and analytics Pitch intelligent automation and data-driven insights as differentiators to improve agent performance and customer experience, aligning with their focus on AI automation and omnichannel routing to reduce handling time and increase first-contact resolution.

CRM connectivity Explore opportunities with clients using Salesforce or Microsoft Dynamics by touting globally recognized CRM connectors and proven implementations that integrate contact center workflows with existing CRM investments.