Market Position C3/CustomerContactChannels, Inc. is part of Everise, a rapidly growing global customer experience provider with a revenue range of 100 to 250 million dollars and over 10,000 employees, positioning it as a significant player in the outsourcing and offshoring industry with numerous similar-sized competitors.

Recent Expansion The company's recent acquisition of Continuum Global Solutions’ healthcare division and strategic partnerships with innovative technology firms like Krisp and Sanas highlight opportunities to pitch value-added digital and healthcare-specific CX solutions to clients seeking advanced AI and real-time translation capabilities.

Technology Integration C3 leverages a modern tech stack including GDPR compliance, AI-powered tools, and cloud-based collaboration platforms, indicating a potential to offer tailored cybersecurity, AI-enhanced customer service, and cloud migration services to attract clients focused on digital transformation.

Industry Recognition Multiple awards for diversity and employee-centric culture position C3 as an attractive partner for clients prioritizing sustainable, inclusive, and employee-focused outsourcing solutions, opening sales opportunities for premium and socially responsible CX services.

Leadership and Strategy Recent executive appointments, including a new CFO and CRO, suggest a strategic push towards growth, financial robustness, and revenue expansion—ideal touchpoints for proposing tailored consulting and technology upgrade services to support their scaling initiatives.