Insights

Digital Transformation Opportunities Capita's recent launch of AI Catalyst Lab and AI products like CapitaContact and Agent Suite indicates a strong commitment to leveraging artificial intelligence to enhance customer experiences and operational efficiency, presenting opportunities to offer advanced AI solutions and consulting services.

Public Sector Focus The company's significant contracts with NHS, councils, and pension clients, coupled with its recent ransomware attack affecting these sectors, highlight the potential for cybersecurity enhancements and digital resilience solutions tailored to government and public service entities.

Workforce Innovation With a large employee base and recent disputes over pay, Capita presents opportunities to provide employee engagement, HR technology, and workforce management solutions that can improve retention, streamline HR processes, and support talent development.

Sustainability and CSR Recognition for community and skills development awards reflects an emphasis on social responsibility, opening avenues to collaborate on CSR initiatives, eco-friendly outsourcing practices, and sustainable call center solutions.

Market Expansion Potential Capita's strategic investments in digital tools and partnerships with innovative AI startups position it for growth in digital services, offering a pathway to introduce complementary technologies or expand into new geographic or vertical markets in the outsourcing industry.

Capita South Africa Tech Stack

Capita South Africa uses 8 technology products and services including Entity Framework, Headspace, AWS Cost Explorer, and more. Explore Capita South Africa's tech stack below.

  • Entity Framework
    Data Management
  • Headspace
    Health Platform
  • AWS Cost Explorer
    IT Infrastructure & Operations Management
  • UNIX
    Operating Systems
  • LinkedIn Sales Navigator
    Sales Enablement
  • SearchMetrics
    Search Marketing
  • Bitbucket
    Source Code Management
  • VMware
    Virtualisation Software

Media & News

Capita South Africa's Email Address Formats

Capita South Africa uses at least 2 format(s):
Capita South Africa Email FormatsExamplePercentage
First.Last@capita.co.ukJohn.Doe@capita.co.uk
99%
Last.First@capita.co.ukDoe.John@capita.co.uk
1%
First.Last@capita.comJohn.Doe@capita.com
86%
FLast@capita.comJDoe@capita.com
12%
FL@capita.comJD@capita.com
1%
First.Middle@capita.comJohn.Michael@capita.com
1%

Frequently Asked Questions

Where is Capita South Africa's headquarters located?

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Capita South Africa's main headquarters is located at 55 St Georges Mall, St Georges Mall Cape Town, Western Cape 8001, ZA. The company has employees across 2 continents, including AfricaEurope.

What is Capita South Africa's official website and social media links?

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Capita South Africa's official website is capita.com and has social profiles on LinkedIn.

How much revenue does Capita South Africa generate?

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As of October 2025, Capita South Africa's annual revenue is estimated to be $500M.

What is Capita South Africa's SIC code NAICS code?

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Capita South Africa's SIC code is 7371 - Computer Programming Services NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Capita South Africa have currently?

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As of October 2025, Capita South Africa has approximately 1K employees across 2 continents, including AfricaEurope. Key team members include Head Of Learning And Development: C. O.Head Of Technology Adoption: K. T.Senior Head Of Projects & Change: K. C.. Explore Capita South Africa's employee directory with LeadIQ.

What industry does Capita South Africa belong to?

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Capita South Africa operates in the Outsourcing and Offshoring Consulting industry.

What technology does Capita South Africa use?

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Capita South Africa's tech stack includes Entity FrameworkHeadspaceAWS Cost ExplorerUNIXLinkedIn Sales NavigatorSearchMetricsBitbucketVMware.

What is Capita South Africa's email format?

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Capita South Africa's email format typically follows the pattern of First.Last@capita.co.uk. Find more Capita South Africa email formats with LeadIQ.

When was Capita South Africa founded?

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Capita South Africa was founded in 2012.
Capita South Africa

Capita South Africa

Outsourcing and Offshoring ConsultingSouth Africa1001-5000 Employees

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. Capita South Africa has more than 4,000 talented and passionate employees, committed to delivering better outcomes for our clients and their customers. The diversity of the Capita delivery network means that we can offer our clients flexibility, specialist skills, resources and technology, quality, and cost-effectiveness. 

Capita’s priority is to protect the welfare of all our colleagues, clients and societies in which we operate. We support millions of people every day and are committed to continue serving our valued clients to maintain these services.

Our expertise in customer experience and management is widely recognised by the Business Process Outsourcing/Global Business Services industry:

BPeSA Awards (Business Process Enabling South Africa)
BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets.
•	Best Outsourced Contact Centre 2013, 2017 (Finalist 2014, 2015)
•	Skills Development Award 2013, 2014, 2015
•	Community Spirit (CSR) 2013, 2014, 2015
•	Job Creation 2014
•	Non-technical Innovation 2015
•	International Best Outsourced Contact Centre (M&S partnership) 2017

GSA Global Sourcing Summit & Awards 2018 (in partnership with BPeSA)
•	Global Top Employer of the Year 2018
•	African Service Provider of the Year 2018
•	African BPO Contract of the Year 2018

Section iconCompany Overview

Headquarters
55 St Georges Mall, St Georges Mall Cape Town, Western Cape 8001, ZA
Website
capita.com
SIC Code
7371 - Computer Programming Services
NAICS Code
5416 - Management, Scientific, and Technical Consulting Services
Founded
2012
Employees
1001-5000

Section iconFunding & Financials

  • $1M$10M

    Capita South Africa's revenue is estimated to be in the range of $1M$10M

Section iconFunding & Financials

  • $1M$10M

    Capita South Africa's revenue is estimated to be in the range of $1M$10M

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