ACSI offerings Leverage their recent expansion to provide American Customer Satisfaction Index (ACSI) scores and Net Promoter Scores (NPS) to all qualifying cooperatives, creating a cross-sell opportunity for broader market research services tied to member satisfaction benchmarks.

Coop specialization Target electric cooperatives with tailored market research solutions since Cooperative Insights exclusively serves this sector, emphasizing turn-key member satisfaction tracking, qualitative research, benchmarking, and custom studies as a differentiator.

Strategic partnerships Explore partnerships with cooperative associations or authorized metric managers to scale credibility and reach, aligning sales pitches around trusted metrics like ACSI and NPS within the cooperative ecosystem.

Growth through events Capitalize on ongoing and upcoming engagement events such as the Member Engagement Summit to generate leads, showcase methodology, and position as the go-to partner for member insights and engagement strategies.

Scale with tech Assist in expanding their data collection and analytics capabilities by proposing integrated tech stack enhancements (survey tooling, data warehousing, analytics dashboards) to support scalable measurement of member satisfaction and benchmarking.