Customer Service 101

Professional Training and CoachingGeorgia, United States51-200 Employees

Customer Service 101 is a division of Evans Consulting Group that specializes in customer service training and development. It provides customized training programs, delivered either as instructor-led workshops at a client site or as programs the client can deliver, accompanied by a leader’s guide, participant workshops, and a PowerPoint presentation. Led by Sherry Evans, a certified call center expert and experienced facilitator, the group emphasizes needs analysis, program implementation, and post-assessment follow-up to support program success. The company is based in Alpharetta, Georgia, operates within the professional training and coaching industry, and serves organizations seeking tailored customer service and leadership development solutions.

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