CXForward

IT Services and IT ConsultingUnited States51-200 Employees

CXForward provides advisory, technical design, systems integration, and training services for Pegasystems' & Adobe's industry-leading 1:1 engagement solutions, whether it be a new customer engagement program, to help revamp an existing program, or to revive a program that is underperforming.

OUR SERVICES: 

ADVISORY SERVICES:
• Our Advisors work with you to understand 
the customer engagement challenges your 
company is facing and help to determine the 
best solution to meet your needs. 
• Our expertise and partnerships with the 
leading industry players enable us to design a 
solution that optimizes your current 
capabilities while objectively identifying 
any new technology investments necessary 
to achieve your business objectives. 
• We also help you identify the requirements 
for a successful implementation, including 
data needs; systems integration, staffing and 
training requirements; KPI and reporting 
specifications, and ongoing systems 
management processes. 

IMPLEMENTATION SERVICES:
• We have more senior 1:1 engagement 
specialists than any of our competitors –
by a wide margin. 
• Our implementation teams customize an 
implementation plan based upon your 
company’s preferred methodology 
whether it’s agile, scrum, or waterfall. 
• We have development teams in the 
U.S. and India, enabling us to lower our 
costs while increasing speed to 
market. Our expert design patterns, 
configuration process, and ‘build for 
reuse’ strategy also expedites solution 
delivery and ROI. 

CERTIFIED TRAINING:
Our certified training programs are led 
by delivery experts with extensive 
experience using Adobe’s AEP and Pega’s 
CDH platforms. We also go beyond the 
“classroom “ and provide on the job 
coaching to help ensure peace of mind 
while teams get up to speed.

TALENT INFUSION:
With our staff augmentation services, you 
can supplement your team with our 
experienced practitioners until they are 
trained and up to speed. You can also hire 
them to join your team.

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