Dial Interactive

TelecommunicationsFlorida, United States11-50 Employees

Dial Interactive provides expert contact center / Teleworker / Omni-Channel consulting services to Fortune 500 companies.  We focus on business process, cost justification, call type analysis, IVR optimizations, call routing optimizations and technology roadmaps. DI’s solutions range from simple call flow tune-ups to comprehensive contact center assessments.  Our Contact Center Solution Architects have over 20 years of contact center knowledge, multi vendor experience and have a back ground in financial auditing. This combination provides us the ability to quickly identify the root cause of an issue and solve it effectively, bridging business and technology together seamlessly. 

DI's Consulting Services Include:

Route It Data Extraction Tool to help manage routing plans and Schedule sets  
Cisco UCCE Custom Reporting 
Cisco UCCE ICM Scripting Consulting 
Cisco UCCE CVP Design and Consulting 
Aceyus Custom Reporting 
Assessments (Strategy, Operations, Reporting, Disaster Recover & More) 
Scripting, Configuration & Integration 
Design and Integration Services
Business Case & ROI Analysis 
Call Flow / IVR Re-engineering
Outbound Solutions
Workforce Management (WFM)
Quality Monitoring / Recording 
Custom Reporting
Technology RFP Management 
Testing - Performance Monitoring 
Testing - Load-Stress Testing 
Telecom Expense Management (TEM)
Post Implementation Services
Staff Augmentation

Contact Dial Interactive for a free phone consultation  
Donald Sutton or Phil Grosdidier (954) 256-1818
email info@dialinteractive.com
www.dialinteractive.com

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