Strategic partnerships Diligenta is a UK-based FCA regulated subsidiary of Tata Consultancy Services with ongoing high-profile partnerships (Aviva expansion, Lloyds collaboration). This presents cross-sell opportunities for broader TCS capabilities and David-led L&P solutions to large insurers seeking transformation and digital platforms.

Growth opportunities Revenue range indicates mid-market scale with substantial headroom. Focus on expanding existing L&P platform and digital capabilities to win additional contracts from insurers and pension providers looking to modernize operations and launch new products.

Expansion signals Recent client acquisitions and renewals (Exato Technologies orders, MBA Group contract renewal) suggest readiness to scale delivery capabilities and multi-vendor integrations, enabling upsell of automation, WFM, EEM, and omnichannel customer servicing solutions.

Operational leverage An established track record of transformation in life and pensions, leveraging TCS IT and delivery strength. Opportunities exist to offer end-to-end process optimization, data analytics, and cloud-enabled scalability to accelerate client ROI.

Talent and risk Pay disputes and labour considerations surfaced in late 2025 indicate a focus area for continuous improvement in compensation strategy and employee engagement, which can be addressed with bundled HR analytics, payroll modernization, and change management services to clients.