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Insights

Strong Customer Impact Directly has a proven track record of boosting customer satisfaction scores by up to 20% for major brands like Airbnb, Microsoft, and Samsung, demonstrating strong value in enhancing customer experience through advanced AI and on-demand solutions.

Recent Acquisition Activity The company's recent acquisition by Movate Technologies and the sale of its assets to CSS Corp indicate active strategic shifts and potential opportunities for partnerships or integrations with evolving customer service platforms.

Innovative Tech Usage With a focus on AI and modern customer service tools such as Salesforce Live Agent and Elasticsearch, Directly showcases a commitment to leveraging cutting-edge technology, making it a prime candidate for companies looking to upgrade their digital customer support infrastructure.

Market Positioning Operating with annual revenues between $10M and $25M and backed by notable investors like Microsoft’s M12 Ventures and Samsung NEXT, Directly holds a competitive position in delivering enterprise-grade customer service solutions, offering opportunities for expansion or value-added collaborations.

Growth & Scalability With a workforce of up to 500 employees and recent strategic investments, Directly is positioned for future growth, presenting opportunities for scalable solutions, technology integrations, or consulting services to further enhance their service offerings.

Directly Tech Stack

Directly uses 8 technology products and services including cdnjs, Modernizr, Salesforce Live Agent, and more. Explore Directly's tech stack below.

  • cdnjs
    Content Delivery Network
  • Modernizr
    Javascript Libraries
  • Salesforce Live Agent
    Live Chat
  • Ruby
    Programming Languages
  • Linux
    Programming Languages
  • Elasticsearch
    Search Engines
  • Piwik
    System Analytics & Monitoring
  • Adobe Creative Suite
    Visualisation Software

Directly's Email Address Formats

Directly uses at least 1 format(s):
Directly Email FormatsExamplePercentage
FLast@directly.comJDoe@directly.com
62%
First@directly.comJohn@directly.com
27%
First.Last@directly.comJohn.Doe@directly.com
10%
Last@directly.comDoe@directly.com
1%

Frequently Asked Questions

Where is Directly's headquarters located?

Minus sign iconPlus sign iconDirectly's main headquarters is located at 333 Bryant Street, Suite 250 San Francisco, California 94107, US. The company has employees across 6 continents, including North AmericaAsiaSouth America.

What is Directly's phone number?

Minus sign iconPlus sign icon You can contact Directly's main corporate office by phone at
+1-415-512-****
. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Directly's official website and social media links?

Minus sign iconPlus sign iconDirectly's official website is directly.com and has social profiles on LinkedInCrunchbase.

What is Directly's SIC code NAICS code?

Minus sign iconPlus sign iconDirectly's SIC code is 7375 - Information Retrieval Services NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Directly have currently?

Minus sign iconPlus sign iconAs of October 2025, Directly has approximately 385 employees across 6 continents, including North AmericaAsiaSouth America. Key team members include Vice President Of Engineering: T. H.Head Of Platform And Marketplace: J. F.Director Of Partnerships / Strategic Accounts: D. D.. Explore Directly's employee directory with LeadIQ.

What industry does Directly belong to?

Minus sign iconPlus sign iconDirectly operates in the Technology, Information and Internet industry.

What technology does Directly use?

Minus sign iconPlus sign iconDirectly's tech stack includes cdnjsModernizrSalesforce Live AgentRubyLinuxElasticsearchPiwikAdobe Creative Suite.

What is Directly's email format?

Minus sign iconPlus sign iconDirectly's email format typically follows the pattern of FLast@directly.com. Find more Directly email formats with LeadIQ.

How much funding has Directly raised to date?

Minus sign iconPlus sign icon As of October 2025, Directly has raised $11M in funding. The last funding round occurred on May 20, 2020 for $11M.

When was Directly founded?

Minus sign iconPlus sign iconDirectly was founded in 2011.
Directly

Directly

Technology, Information and InternetUnited States201-500 Employees

Directly is a pioneer in customer service for many of the world’s leading brands.

Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand solutions for the modern enterprise.

Companies like Airbnb, Microsoft, and Samsung improve their customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Come join Directly and contribute to our culture of curiosity, authenticity, and innovation!

Section iconCompany Overview

Headquarters
333 Bryant Street, Suite 250 San Francisco, California 94107, US
Phone number
+1-415-512-****
Website
directly.com
SIC Code
7375 - Information Retrieval Services
NAICS Code
5415 - Computer Systems Design and Related Services
Founded
2011
Employees
201-500

Section iconMedia & News

Section iconFunding & Financials

  • $11M

    Directly has raised a total of $11M of funding over 7 rounds. Their latest funding round was raised on May 20, 2020 in the amount of $11M.

  • $10M$25M

    Directly's revenue is estimated to be in the range of $10M$25M

Section iconFunding & Financials

  • $11M

    Directly has raised a total of $11M of funding over 7 rounds. Their latest funding round was raised on May 20, 2020 in the amount of $11M.

  • $10M$25M

    Directly's revenue is estimated to be in the range of $10M$25M

Company Leadership

  • Stylized image of a person
    T. H.
    Vice President Of Engineering
    Phone icon
    Mobile Phone
  • Stylized image of a person
    J. F.
    Head Of Platform And Marketplace
    Phone icon
    Mobile Phone
  • Stylized image of a person
    D. D.
    Director Of Partnerships / Strategic Accounts
    Phone icon
    Mobile Phone
  • Stylized image of a person
    F. A.
    Property Manager Assistant At Prosper Real Estate
    Phone icon
    Mobile Phone
  • Stylized image of a person
    J. S.
    Ondemand Account Delivery Manager
    Phone icon
    Mobile Phone

Employee Directory

  • Stylized image of a person
    L. L.
    People Operations Lead
    Phone icon
    Mobile Phone
  • Stylized image of a person
    S. L.
    Strategic Program Manager
    Phone icon
    Mobile Phone
  • Stylized image of a person
    T. C.
    Technical Support Specialist
    Phone icon
    Mobile Phone
  • Stylized image of a person
    I. D. D.
    Airbnb Community Expert
    Phone icon
    Mobile Phone
  • Stylized image of a person
    M. D.
    Autodesk Expert
    Phone icon
    Mobile Phone

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