Insights

Advanced AI Solutions Directly leverages cutting-edge AI technologies to enhance customer interactions, making it an ideal partner for enterprises seeking to implement or upgrade their AI-driven customer service platforms.

Strong Industry Presence With a client portfolio including Airbnb, Microsoft, and Samsung, Directly demonstrates significant market credibility, providing sales opportunities to companies aiming to match industry leaders in customer experience innovation.

Recent Strategic Acquisitions Recent acquisitions by Movate Technologies and CSS Corp indicate ongoing expansion and integration in the customer service ecosystem, opening avenues for partnerships and platform integrations with related technology providers.

Growth and Financials With revenues ranging between 10 to 25 million dollars and backed by notable venture funds, targeted outreach to mid-market and enterprise clients could unlock substantial sales potential in scalable customer service solutions.

Innovation Focus Continuous innovation in customer experience, evidenced by the launch of AI analysis tools, positions Directly as a forward-thinking provider, appealing to forward-looking companies seeking to modernize their support systems.

Directly Tech Stack

Directly uses 8 technology products and services including cdnjs, Modernizr, Salesforce Live Agent, and more. Explore Directly's tech stack below.

  • cdnjs
    Content Delivery Network
  • Modernizr
    Javascript Libraries
  • Salesforce Live Agent
    Live Chat
  • Ruby
    Programming Languages
  • Linux
    Programming Languages
  • Elasticsearch
    Search Engines
  • Piwik
    System Analytics & Monitoring
  • Adobe Creative Suite
    Visualisation Software

Directly's Email Address Formats

Directly uses at least 1 format(s):
Directly Email FormatsExamplePercentage
FLast@directly.comJDoe@directly.com
63%
First@directly.comJohn@directly.com
26%
First.Last@directly.comJohn.Doe@directly.com
10%
Last@directly.comDoe@directly.com
1%

Frequently Asked Questions

Where is Directly's headquarters located?

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Directly's main headquarters is located at 333 Bryant Street Suite 250 San Francisco, California United States. The company has employees across 6 continents, including North AmericaAsiaSouth America.

What is Directly's phone number?

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You can contact Directly's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Directly's official website and social media links?

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Directly's official website is directly.com and has social profiles on LinkedInCrunchbase.

What is Directly's SIC code NAICS code?

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Directly's SIC code is 7375 - Information Retrieval Services NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Directly have currently?

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As of February 2026, Directly has approximately 385 employees across 6 continents, including North AmericaAsiaSouth America. Key team members include Vice President Of Engineering: T. H.Head Of Platform And Marketplace: J. F.Property Manager Assistant At Prosper Real Estate: F. A.. Explore Directly's employee directory with LeadIQ.

What industry does Directly belong to?

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Directly operates in the Technology, Information and Internet industry.

What technology does Directly use?

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Directly's tech stack includes cdnjsModernizrSalesforce Live AgentRubyLinuxElasticsearchPiwikAdobe Creative Suite.

What is Directly's email format?

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Directly's email format typically follows the pattern of FLast@directly.com. Find more Directly email formats with LeadIQ.

How much funding has Directly raised to date?

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As of February 2026, Directly has raised $11M in funding. The last funding round occurred on May 20, 2020 for $11M.

When was Directly founded?

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Directly was founded in 2011.

Directly

Technology, Information and InternetCalifornia, United States201-500 Employees

Directly is a pioneer in customer service for many of the world’s leading brands.

Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand solutions for the modern enterprise.

Companies like Airbnb, Microsoft, and Samsung improve their customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Come join Directly and contribute to our culture of curiosity, authenticity, and innovation!

Section iconCompany Overview

Headquarters
333 Bryant Street Suite 250 San Francisco, California United States
Phone number
SIC Code
7375 - Information Retrieval Services
NAICS Code
5415 - Computer Systems Design and Related Services
Founded
2011
Employees
201-500

Section iconFunding & Financials

  • $11M

    Directly has raised a total of $11M of funding over 7 rounds. Their latest funding round was raised on May 20, 2020 in the amount of $11M.

  • $10M$25M

    Directly's revenue is estimated to be in the range of $10M$25M

Section iconFunding & Financials

  • $11M

    Directly has raised a total of $11M of funding over 7 rounds. Their latest funding round was raised on May 20, 2020 in the amount of $11M.

  • $10M$25M

    Directly's revenue is estimated to be in the range of $10M$25M

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