Market Leadership Echo Managed Services has established itself as a leading provider in the water sector outsourcing market, with a strong focus on customer contact operations and innovative billing solutions. This positions them as a strategic partner for utility companies seeking digital transformation in customer engagement and billing.

Technological Edge The company's development of market-leading systems like RapidXtra and Aptumo showcases their investment in cloud-based, Salesforce-native solutions, indicating they are well-equipped to support client digital upgrades and integrated customer management platforms.

Recent Leadership Growth The appointment of new senior leadership, including a managing director and heads of operations and customer service, highlights ongoing expansion and a commitment to service excellence. This signals opportunities to position complementary services or advanced support systems to support their growth initiatives.

Industry Recognition Winning awards such as the Customer Satisfaction Innovation of the Year demonstrates their focus on customer experience and innovation, making them receptive to advanced customer engagement technologies and consulting services to further enhance their service offering.

Customer-Specific Solutions With a proven track record of delivering end-to-end customer contact and billing services for water utilities, there are opportunities to present tailored technology integrations, process optimization solutions, or expansion into related utility sectors to support their diversification and scalability goals.