Digital Customer Experience Opportunity to upgrade Franklin PUD's customer portal and billing ecosystem to streamline payments, enrollment in energy programs, and outage notifications. Integrating the existing payment kiosks with a modern online platform can reduce call center volume and unlock cross-sell of efficiency solutions.

Grid Modernization With an engineering leadership hire in place, Franklin PUD may pursue grid modernization initiatives such as AMI meters, outage management, and data analytics pilots. Target vendors offering scalable, cost-based solutions that fit a small to mid-sized utility footprint and leverage grant funding opportunities.

Community Partnerships The district already collaborates with Basin Disposal and local government on public services and fundraising. This positions Franklin PUD to adopt a turnkey community platform for donations, public affairs, and payment kiosks, expanding non-ratepayer revenue streams and program participation.

Payments and Finance Given the existing 24/7 kiosks and a partnership with a local credit union, there is an opportunity to offer integrated payment processing, billing analytics, and financing options for energy efficiency upgrades to customers and small businesses, improving cash flow and reducing delinquencies.

Marketing Optimization Leverage experience with SEO and modern CMS to promote energy efficiency programs, rebates, and rate options. A bundled marketing automation and CRM integration can increase program enrollment, improve customer retention, and provide data-driven insights for ratepayers.