Market Leadership Groupe IMA holds a leading position in assistance services in France, especially in automotive escorting for electric vehicles, representing 40 percent of the country's electric vehicle insurance contracts. This strong market presence presents opportunities to expand services to other regions and vehicle types, leveraging their expertise in sustainable transport solutions.

Global Expansion With operations spanning seven countries and a workforce of over 5,400 employees, IMA is well-positioned to explore new geographic markets. Its comprehensive assistance offerings across mobility, health, housing, and legal sectors could attract international clients seeking integrated support services.

Technological Advantage Utilizing advanced technologies such as Azure, SQL, and PHP, IMA demonstrates a strong digital infrastructure. This technological foundation enables potential integration of new digital solutions for clients, such as telematics-based assistance or AI-powered support, opening avenues for innovative service offerings.

Customer-Centric Services IMA’s 24/7 assistance model and focus on simplifying beneficiaries’ lives highlight its commitment to high-quality, responsive customer service. Partnering with industries that prioritize customer experience, like insurance carriers and automotive manufacturers, offers significant cross-selling and upselling prospects.

Collaborative Potential Serving major automotive brands including Stellantis, Renault, and Mazda positions IMA as a strategic partner for organizations seeking reliable vehicle support solutions, especially in the growing electric vehicle market. This opens opportunities for custom assistance packages tailored to electric and autonomous vehicle markets.