Growing Market Presence Global Telesourcing, now GTCX, operates in a competitive contact center industry serving Fortune 1000 US clients with multilingual voice and digital solutions, presenting opportunities to expand market share through targeted business development efforts.

Strategic Geographic Footprint With contact centers in Monterrey and Leon, Mexico, GTCX has strategic geographic advantages for cost-effective customer support delivery, which can be leveraged to attract clients seeking nearshore outsourcing options.

Revenue Range and Growth Potential Having a revenue between 10 and 25 million dollars, GTCX is positioned as a mid-sized provider with room to scale, making it appealing for enterprise clients looking for flexible, growth-oriented outsourcing partners.

Technology Utilization Utilizing a tech stack that includes WordPress, MySQL, and open-source tools, GTCX demonstrates a focus on digital engagement and automation, providing opportunities to upsell clients interested in advanced contact center technologies.

Industry Competition Competing with large firms like SYKES and Convergys, GTCX can differentiate itself by emphasizing personalized bilingual support and agility, appealing to clients looking for tailored contact center solutions with a local touch.