Halp

Technology, Information and InternetColorado, United States11-50 Employees

Halp provides a conversational ticketing platform tailored for modern IT and operations teams. Tickets are created from Slack or Microsoft Teams by adding a ticket emoji or issuing a slash command, and the ensuing discussion unfolds in a thread as tickets are edited, assigned, tracked, and updated directly within the chat interface. The solution can operate as a standalone ticketing system or be integrated with legacy systems such as Zendesk, Jira, and ServiceNow. 

Headquartered in Boulder, Colorado, Halp is used by internal IT, HR, finance, and operations groups at organizations including Strava, Home Depot, G2 Crowd, and Slack, among others. In addition to its chat-based workflow, Halp offers a web app for building custom forms, automating repetitive tickets, and monitoring overall performance and ROI. The company’s customer base also includes managed service providers and other B2B firms that use Slack to deliver VIP support to clients, placing its offerings in the technology, information and internet arena.

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