How's Mom

Software DevelopmentIndiana, United States11-50 Employees

How's Mom, powered by SafeKeeping, is a customer service platform that transforms how Senior Living communicates care. Our mission is to increase quality of care to drive the best outcomes for residents. 

The Communications Gap: We understand. You’re being asked to do more with less. Providers have relied on nurses to communicate care over the phone for 50+ years. With staffing challenges, regulatory requirements, and increasing customer expectations the way Senior Care communicates is no longer suited for a world that exists. Traditional communication methods are difficult to manage because of the lack of visibility. Residents and families want to communicate with their care providers the same way that they communicate in their everyday lives. Information readily available at their fingertips and to conveniently text and email. 

The Solution: Our platform bridges the communication gap by assuring the right person receives the right information at the right time. We help providers to manage communications across Residents, Staff, and Families. With configurable workflows integrated into your EHR, easily automate and manage communications, saving nurse time and enhancing quality of care in all settings. 

Our Approach: we create internal communication committees within our Senior Care partners to identify communications that can be automated to help drive a higher quality of care:

Operational Efficiencies: Give time back to resident care
Compliance: Easily meet regulatory requirements reducing tags and deficiencies
QAPI: Deliver customer service insights 
Risk Mitigation: Reduce the severity and frequency of claims

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