Hudson Software

IT Services and IT ConsultingNew York, United States11-50 Employees

Hudson Software is an IT services and consulting firm that specializes in outsourced technical support, quality assurance, and customer success programs for EdTech publishers and SaaS companies. Its 100% US-based team handles end-user support for students, instructors, and professionals, supporting K-12, higher education, and workforce learning platforms, with a focus on environments where demand can spike and quality is critical. The company emphasizes scalable operations aligned with academic calendars, enabling increases during peak periods like the start of a semester and reductions in off-seasons without retraining costs or sacrificing service quality. Based in Elmsford, New York, Hudson Software has positioned itself as a long-standing partner for publishers, platforms, LMS providers, and software companies needing reliable, knowledgeable support across multiple channels, including Tier 1–3 technical assistance, QA testing, onboarding, and self-service portal development. A recent note in the information provided mentions historical corporate activity involving mergers and product launches tied to Hudson Software, though the current focus remains on delivering specialized support and success programs for educational technology and software businesses.

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