SMB Focus Target small to mid-market insureds across Louisiana seeking affordable workers' compensation with strong service and local expertise, presenting opportunities for cross-sell of member benefits and risk management programs.

Member Engagement Leverage LCI’s member services ecosystem — workshops, networking events, e-newsletter, and quarterly magazine — to offer value-added risk advisory, safety training partnerships, and premium-aligned consulting services to drive retention and larger policy footprints.

Regional Expertise Emphasize deep knowledge of Louisiana industries (construction, building trades, trucking, restaurants, healthcare, retail) to win new policies from competitors by highlighting tailored class-code coverage and compliance support.

Digital Modernization Expand digital engagement with insurers and agencies by integrating with LCI’s tech stack (AWS, Microsoft 365, analytics) to streamline policy administration, claims transparency, and data-driven risk scoring for mid-market prospects.

Growth Potential With revenue in the upper mid-market range and a broad agent network, pursue partnerships for agency-backed underwriting collaborations, scalable premium programs, and bundled coverage solutions to grow share among existing insureds and recruit new agencies.