Expansion Strategy Majorel's recent opening of a new location in Detroit and expansion into Eastern Europe, Africa, and the US demonstrate a growth-oriented approach that presents opportunities to offer tailored CX solutions and technology integrations for their new markets.

Digital Innovation With the launch of platforms like Majorel Infinity and majBOT, Majorel is investing in digital consumer engagement and automation, creating prospects for selling advanced AI-driven customer experience tools to enhance their service offerings.

Technology Stack Majorel’s utilization of technologies such as Salesforce, Databricks, Python, and Microsoft Teams indicates a focus on data-driven processes and digital transformation, suggesting opportunities to introduce new tech solutions that optimize their operations.

Market Diversification Operating across five countries and acquiring companies like Isilis and Junokai highlights their aim to diversify service portfolios, which could open doors for specialized industry solutions tailored to regional needs.

Client Shift Recent layoffs following the loss of Meta’s content moderation business reveal potential gaps in their service portfolio, offering sales prospects for diversified or complementary customer support and digital services to stabilize growth.