Insights

Digital Transformation Focus MCI's emphasis on digital transformation and automation presents opportunities to offer advanced technology solutions such as AI-driven customer engagement platforms, data analytics services, and digital self-service tools to enhance their service capabilities.

Global Scalability Needs With a large workforce of over 5,000 employees and a diverse client base across North America, MCI may require scalable infrastructure, multilingual support systems, and cloud-based solutions to manage expanding operations and improve efficiency.

Expansion through Acquisitions MCI's strategy of organic growth and strategic acquisitions creates openings for partnerships in complementary service areas like IT, app development, and customer experience management to further broaden their service portfolio.

Customer Experience Enhancement MCI prioritizes customer engagement and retention; sales opportunities exist for innovative CX technologies, omnichannel support solutions, and automation tools that improve client interaction quality and reduce operational costs.

Financial and Market Growth Given MCI's recent financial reports and sustained revenue streams, there is potential to offer financial technology solutions, performance analytics, and reinvestment tools aimed at supporting their continued growth and optimizing operational efficiency.

MCI Tech Stack

MCI uses 8 technology products and services including Criteo, Linkedin Insight Tag, amCharts, and more. Explore MCI's tech stack below.

Criteo

Advertising

Linkedin Insight Tag

Analytics

amCharts

Javascript Graphics

HubSpot Chat

Live Chat

Online Community Software

Adobe Creative Suite

Visualisation Software

HTTP/3

Web & Portal Technology

GoDaddy

Web Hosting

MCI Email Formats	Example	Percentage
First.Last@mci.world	John.Doe@mci.world	49%
First@mci.world	John@mci.world	1%
LastF@mci.world	DoeJ@mci.world	1%
First.Last@mci.world	John.Doe@mci.world	49%

MCI Email Formats

Example

Percentage

First.Last@mci.world

John.Doe@mci.world

49%

First@mci.world

John@mci.world

LastF@mci.world

DoeJ@mci.world

First.Last@mci.world

John.Doe@mci.world

49%

Frequently Asked Questions

Where is MCI's headquarters located?

MCI's main headquarters is located at 90 Inglis St, Unit A005 Sydney, NS B1P 1W8, CA. The company has employees across 4 continents, including North AmericaAsiaAfrica.

What is MCI's stock symbol?

MCI is a publicly traded company; the company's stock symbol is MCI.

What is MCI's official website and social media links?

MCI's official website is mci.world and has social profiles on LinkedIn.

What is MCI's NAICS code?

MCI's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does MCI have currently?

As of October 2025, MCI has approximately 5K employees across 4 continents, including North AmericaAsiaAfrica. Key team members include Chief Human Resources Officer: E. Z. D.Chief Technology Officer: M. G.Chief Information Security Officer: L. S.. Explore MCI's employee directory with LeadIQ.

What industry does MCI belong to?

MCI operates in the Outsourcing and Offshoring Consulting industry.

What technology does MCI use?

MCI's tech stack includes CriteoLinkedin Insight TagamChartsHubSpot ChatLinkedInAdobe Creative SuiteHTTP/3GoDaddy.

What is MCI's email format?

MCI's email format typically follows the pattern of First.Last@mci.world. Find more MCI email formats with LeadIQ.

When was MCI founded?

MCI was founded in 2002.

MCI

Outsourcing and Offshoring ConsultingCanada5001-10000 Employees

MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs.

Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations.

CX OUTSOURCING SIMPLIFIED
MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise.

🤝 Customer Experience Solutions
📈 Revenue Growth Services
🏡 Remote Workforce Solutions
🧠 CX Strategy & Design
🔒 Secure, Scalable, and Stable Operations

CX TECHNOLOGY THAT DELIVERS
We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings.

📊 Automation, Data & Analytics
☁️ Cloud & Digital Engineering
🤖 Digital Self-Service & Cost Mitigation
🧩 Technology & Systems Integration
🚀 Digital Transformation & Marketing Solutions

With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others.

Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.

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MCI's Email Address Formats