MCI Employee Directory

Outsourcing and Offshoring ConsultingIowa, United States5001-10000 Employees

MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less. 

MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment,  IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).

CX OUTSOURCING
The power of big with the agility of small. CX operations, sales, & retention providing the talent and empathy of our award-winning front line team.
👍Customer Engagement Services
💹Revenue Growth Services
🏡Work at Home
🔐Secure, Stable & Scalable

CX TECHNOLOGY
Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences.
⚙Automation, Data & Analytics
☁Cloud & Digital Engineering
🤳Digital Self-Service & Cost Mitigation
💻Technology & Systems Integration

PROFESSIONAL SERVICES
When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you.
♟Customer Experience Strategy
✏Experience Design
🖥Digital Transformation
📣Marketing Solutions

MCI now employs 4,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: 
✔Gravis Marketing
✔March East
✔MCI BPO
✔MCI BPOaaS
✔MCI Federal Services
✔OnBrand24
✔East West BPO
✔The Sydney Call Centre
✔Valor Intelligent Processing (VIP)
✔BYC Aqua 
✔Market Force

MCI now supports clients across the globe 🌎, with service delivery taking place in North America, South America, South Africa, Europe and Asia. 

 Contact us today to see how MCI is the perfect fit for your brand!

Find MCI employees' phone numbers or email addresses

MCI Global Highlights

North America
442

United States Of America
413
Canada
28
Mexico
1

Asia
30

Singapore
14
Indonesia
5
Iran
5
Malaysia
1
Viet Nam
1
Philippines
1
Sri Lanka
1
India
1
Pakistan
1

South America
1

Colombia
1

Africa
1

South Africa
1

MCI's Leadership

E. Z. D.
Chief Human Resources Officer
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C. A.
Chief Experience Officer
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M. G.
Chief Technology Officer
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L. S.
Chief Information Security Officer
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C. R.
Chief Administrative Officer At Mci
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D. K.
Chief Technology Officer
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M. R.
Chief Revenue Officer (cro)
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M. Z.
Vice President Of Data And Engineering
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MCI Employee Metrics

100%

50%

0%

2024

2023

Customer Success
Operations
Sales
Support
Banking
Other
Human Resources
Analytics

Contact profiles from MCI

Name

Title

Contact Info

Location

Last Update

R. S.
Customer Service Representative
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Email
Jul 07, 2024
V. A. N.
Global Leadership Recruitment Specialist
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South AfricaWestern Cape
Sep 19, 2024
M. H.
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Email
UNITED STATES
Mar 08, 2023

Frequently Asked Questions

What is MCI known for?

MCI was founded in 2002 operates in the Outsourcing and Offshoring Consulting industry. The company's main headquarters is located in Iowa City, Iowa US. Explore MCI's company overview page for more information.

What is MCI's most common email format?

MCI employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more MCI email formats with LeadIQ.

How many employees does MCI have currently?

MCI has approximately 5K employees as of September 2024. These team members are located across 4 continents, including North AmericaAsiaSouth America.

Who are MCI's key employees and leadership?

As of September 2024, MCI's key employees include:

Chief Human Resources Officer: E. Z. D.
Chief Experience Officer: C. A.
Chief Technology Officer: M. G.
Chief Information Security Officer: L. S.
Chief Administrative Officer At Mci: C. R.

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