Minerva CQ

Software DevelopmentCalifornia, United States11-50 Employees

Minerva CQ is an AI copilot that makes contact center agents faster and calls shorter.  

It drives the customer conversation forward, in real-time, with a unique adaptive agent experience that streamlines each interaction and ensures effective resolution.

-Dynamic workflows guide agents faster
-Single screen UI simplifies agent experiences
-Dialogue suggestions coach agents on what to say
-Sentiment detection provides behavioral cues
-GenAI powered call summarization reduces post call work
-RAG powered knowledge surfacing makes agents smarter 
-Human-in-the-loop ensures accuracy and continuous learning

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