Insights

Real-time Conversational Intelligence MosaicVoice's solution provides real-time insights to call center agents, enabling prompt responses and enhancing customer interactions, presenting a valuable opportunity to improve operational efficiency and customer satisfaction.

Robust Analytics Platform The robust analytics platform offered by MosaicVoice allows managers to gain valuable insights into agent performance and customer interactions, creating sales opportunities by highlighting the potential to optimize call center operations and achieve better outcomes.

Automated Quality Assurance By automating the quality assurance function, MosaicVoice streamlines compliance processes and ensures consistent service quality, presenting a compelling sales pitch for organizations aiming to enhance their call center performance and regulatory adherence.

Continuous Iteration of Call Scripts MosaicVoice's iterative approach to refining call scripts based on learnings and insights facilitates a dynamic sales proposition, offering the potential for businesses to constantly improve customer communication strategies for increased effectiveness and success.

Market Differentiation and Competitive Edge In a competitive landscape with established players, MosaicVoice's focus on enhancing customer conversations through innovative technologies provides a unique selling point and opportunity for businesses to stand out and attract clients seeking advanced solutions for their call centers.

MosaicVoice (YC W22) Tech Stack

MosaicVoice (YC W22) uses 8 technology products and services including Google Analytics, jsDelivr, Webpack, and more. Explore MosaicVoice (YC W22)'s tech stack below.

  • Google Analytics
    Analytics
  • jsDelivr
    Content Delivery Network
  • Webpack
    Miscellaneous
  • LottieFiles
    Miscellaneous
  • Module Federation
    Miscellaneous
  • Lua
    Programming Languages
  • HSTS
    Security
  • X-XSS-Protection
    Security

Media & News

MosaicVoice (YC W22)'s Email Address Formats

MosaicVoice (YC W22) uses at least 1 format(s):
MosaicVoice (YC W22) Email FormatsExamplePercentage
FLast@mosaicvoice.aiJDoe@mosaicvoice.ai
33%
First@mosaicvoice.aiJohn@mosaicvoice.ai
17%
FLast@mosaicvoice.aiJDoe@mosaicvoice.ai
33%
First@mosaicvoice.aiJohn@mosaicvoice.ai
17%

Frequently Asked Questions

Where is MosaicVoice (YC W22)'s headquarters located?

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MosaicVoice (YC W22)'s main headquarters is located at San Francisco, CA US. The company has employees across 3 continents, including North AmericaAsiaEurope.

What is MosaicVoice (YC W22)'s official website and social media links?

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MosaicVoice (YC W22)'s official website is mosaicvoice.ai and has social profiles on LinkedIn.

How much revenue does MosaicVoice (YC W22) generate?

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As of September 2024, MosaicVoice (YC W22)'s annual revenue reached $1.8M.

What is MosaicVoice (YC W22)'s NAICS code?

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MosaicVoice (YC W22)'s NAICS code is 5112 - Software Publishers.

How many employees does MosaicVoice (YC W22) have currently?

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As of September 2024, MosaicVoice (YC W22) has approximately 11 employees across 3 continents, including North AmericaAsiaEurope. Key team members include Chief Technology Officer: C. C.Head Of Sales: R. W.Ceo / Co-Founder: J. M.. Explore MosaicVoice (YC W22)'s employee directory with LeadIQ.

What industry does MosaicVoice (YC W22) belong to?

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MosaicVoice (YC W22) operates in the Software Development industry.

What technology does MosaicVoice (YC W22) use?

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MosaicVoice (YC W22)'s tech stack includes Google AnalyticsjsDelivrWebpackLottieFilesModule FederationLuaHSTSX-XSS-Protection.

What is MosaicVoice (YC W22)'s email format?

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MosaicVoice (YC W22)'s email format typically follows the pattern of . Find more MosaicVoice (YC W22) email formats with LeadIQ.
MosaicVoice (YC W22)

MosaicVoice (YC W22)

Software DevelopmentCalifornia, United States11-50 Employees

At MosaicVoice, we believe the call center is the voice of the enterprise. We make tools for better conversations.

Our software sits on the call center agent's screen and listens to customer calls as they happen. We use real-time conversational intelligence to prompt agents with what to say, how to say it and when to say it. This is presented in a non-obtrusive manner designed to allow the agent to focus on a rapport-building dialogue with minimal distraction. When customers raise an objection, the agent is prompted with the appropriate response.

After the call is over, our robust analytics platform provides summarized call findings and helps managers understand what their best agents are doing differently. Similarly, we automate the QA function and ensure all customer conversations are fully compliant. 

Learnings and insights are then used to iterate and refine the call script, creating a virtuous cycle where messaging and dialogue and continuously optimized.

Section iconCompany Overview

Headquarters
San Francisco, CA US
NAICS Code
5112 - Software Publishers
Employees
11-50

Section iconMedia & News

Section iconFunding & Financials

  • $10M

    MosaicVoice (YC W22)'s revenue is in the range of $10M

Section iconFunding & Financials

  • $10M

    MosaicVoice (YC W22)'s revenue is in the range of $10M

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