SMB IT Support Next Level Cafe is a small IT services and consulting provider with 2-10 employees. This signals a potential need for scalable managed services and affordable IT support packages tailored for small teams.

Comprehensive MSP Their all-inclusive support model includes 24x7 help desk, remote assistance, onsite visits at no extra charge, preventative maintenance, and procurement assistance, presenting opportunities to upsell premium monitoring, security, and hardware procurement services.

Cloud and Collaboration Tech stack includes AWS and Microsoft 365, suggesting openness to cloud migration projects, productivity enhancements, and security improvements; potential for ongoing cloud optimization, migrations, and managed cloud services.

Revenue Range Estimated annual revenue between $1M and $10M indicates a growing SME with budget for recurring managed services, security, backup, and compliance extensions as they scale.

Growth Opportunities With remote and onsite support already part of the offering, there is potential to expand into advanced IT security, data protection, backup continuity, and consulting on digital transformation as their client base expands.