Omega CRM, A Merkle Company
IT Services and IT ConsultingCommunity of Madrid, Spain501-1000 Employees
Omega CRM, a Merkle company, is a global IT services and consulting firm focused on enhancing the business experience for clients through customer-centered solutions that blend technology, data, and artificial intelligence. It helps organizations translate strategic objectives into measurable outcomes by enabling smarter decision-making, automation, and highly personalized customer journeys, with a clear emphasis on business value. It serves multiple industries and delivers omnichannel experiences across customer service, eCommerce, marketing, and analytics. Based in Madrid, Spain, Omega CRM has more than two decades of experience and a diverse, multinational team. It operates within IT services and IT consulting and, together with Merkle as part of the Dentsu group, forms the largest CXM agency in Spain. Its client base spans Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit sectors, and client satisfaction is rated highly at 4.9 out of 5. In 2023, Omega CRM Consulting was acquired by Dentsu and merged into Merkle.
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