OnviSource

Software DevelopmentTexas, United States51-200 Employees

OnviSource is a mid-sized software development company based in Dallas, Texas, with more than two decades of experience in the contact center domain. Its OmVista One platform offers a unified set of capabilities for AI-driven interactions, analytics, automation, real-time agent guidance, and team collaboration, available as SaaS or full managed services.

The company serves contact centers worldwide and aims to improve agent performance, customer satisfaction, and operational efficiency by treating AI as a workforce augmentation rather than a replacement for human staff. Its ChatOrchestra component reframes AI as a coordinated group of virtual consultants and operational staff that can reason, advise, flag issues, orchestrate actions, and learn under human governance; the company also provides a HumAgentic AI Service via its AI Academy to support risk-free evaluation and onboarding. In January 2026, OnviSource announced the release of ChatOrchestra, illustrating ongoing product development.

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