Overtone
Software DevelopmentCalifornia, United States2-10 Employees
Overtone, based in Sunnyvale, California, is a software company focused on customer experience management. It pioneered a cloud-based listening system that collects feedback wherever it is expressed, then analyzes it and produces reports. The platform supports multiple channels, including online communities, social networks, text messages, surveys, chat, email, and web feedback forms, and presents insights through configurable dashboards. In 2011, Overtone was acquired by KANA Software, integrating its capabilities into broader customer experience solutions. Its customers included Fortune 500 companies across retail, financial services, consumer products, travel, internet media, and telecommunications, using the system to gain cross-channel visibility and root-cause analysis for action.
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