AMI Expansion Scottish Water Horizons recently awarded an advanced metering infrastructure (AMI) contract to Honeywell for Scotland's non-household customer base, signaling sustained demand for metering, telemetry, and data analytics. There is an opportunity to offer end-to-end AMI deployment services, meter data management, real-time analytics, integration with billing and asset management systems, and cloud-based data pipelines leveraging their Azure stack.

Asset & Projects Ongoing facility expansion to Glasgow and Northern Europe, combined with usage of Primavera P6 for project portfolio management, creates demand for integrated project controls, scheduling, cost forecasting, risk management, and PMO services. Potential cross-sell to Horizons programs and multi-site deployment.

Leakage & Resilience Recent burst main incidents and roadworks data highlight focus on water network resilience and non-revenue water reduction. Opportunities to propose leakage detection, remote telemetry, SCADA integration, data analytics, and asset health monitoring to lower service interruptions and improve operational efficiency.

Sustainability Partners Leadership in biodiversity and natural capital and active partnerships with ARC, NatureScot, and Ground Control point to demand for environmental monitoring, green infrastructure planning, biodiversity data platforms, sustainability reporting, and climate resilience initiatives.

Customer Experience Recognition for frontline contact center excellence indicates a strong customer service culture and ongoing demand for digital customer experience enhancements, including omnichannel platforms, CRM integration, self-service portals, AI chatbots, and analytics to optimize service levels and efficiency.