SentiSum

Software DevelopmentEngland, United Kingdom11-50 Employees

SentiSum is a London-based software company offering an AI-native Voice of the Customer platform. It unifies feedback from support tickets, chat logs, surveys, and reviews to reveal what is going wrong, why it’s happening, and how to fix it. The goal is to help teams act quickly to protect customer retention by surfacing actionable insight in real time.

Operating in the software development industry, it positions itself as a provider of customer experience analytics that deliver root-cause insights rather than just topics or dashboards. Insights are designed to flow into existing workflows, reducing setup complexity and enabling faster action across teams. A notable development in 2024 was a partnership with Ascensos Limited to transform customer experience.

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