SMS Research Advisors

Market ResearchMinnesota, United States2-10 Employees

SMS Research Advisors, a global market research firm, was founded in 1989 with the goal of providing mid-size to large organizations “Voice of the Customer (VOC)” insights. SMS offers a wide array of VOC solution services which include customer satisfaction/ loyalty, customer value, competitive differentiation/intelligence, customer experience mapping, new product/service solutions and research implementation advisory services. To create true success for our clients, we practice a “partner” business model. We delve deeply into your businesses, making sure we all agree on the specific objectives. We then work with you to determine the best approach, develop a budget and present our proposal. Once the research is complete, we will present our insights and recommendations –recommendations you can act upon. Our services are also available on an on-demand basis, with SMS working as an extension of your research arm. We can assist with the design, data collection, analysis, reporting, everything right down to the final recommendations. The result is a research roadmap that aligns your business objectives with the research methodologies. Over our long history we have continued to learn and grow with our clients and continue to evolve to provide the most relevant research strategies.

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