Sterling Research Group

Market ResearchFlorida, United States11-50 Employees

Sterling Research Group is a market research firm based in St. Petersburg, Florida, focused on measuring internal and external customer loyalty and managing end-to-end customer experience. The company offers consulting and customizable services aimed at helping clients sample customers appropriately, monitor satisfaction, and close the loop on service recovery, with an emphasis on turning results into actionable insights for more customer-focused organizations. Serving a range of industries—from hospitality and financial services to gaming and healthcare—the firm positions itself as a scalable partner that combines personalized attention with advanced capabilities to deliver customized projects and timely, accurate findings. Founded on a history spanning more than two decades, Sterling emphasizes its Sterling S.I.L.V.E.R. solutions as a framework for guiding strategic direction and service excellence, supported by a full-spectrum approach from survey design to reporting.

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