T-Metrics, Inc.
TelecommunicationsNorth Carolina, United States11-50 Employees
T-Metrics, Inc. is a Charlotte, North Carolina-based telecommunications provider with a long history of delivering cloud contact center software for mission-critical users, including hospitals, government agencies, universities, the US military, and commercial enterprises worldwide. Its CX-2025 Contact Center supports omnichannel communications and can be deployed in public cloud, private cloud, FedRAMP, on-premise, or hybrid configurations to suit diverse needs. The platform emphasizes ease of use, quick onboarding, strong security, and scalability, with the aim of delivering meaningful customer experiences at a low total cost of ownership, and it can operate on top of major premises and cloud UC vendors to protect technology investments. It offers a broad set of capabilities—from secure, compliant operations to digital interactions and analytics—supported by a 100% USA-based development base. In November 2024, NUSO acquired T-Metrics, marking a notable recent development for the company.