Scale and reach TELUS International Philippines operates across six sites in Metro Manila with two additional sites in Iloilo, indicating strong regional delivery capabilities and potential for expanding to new verticals or geographies within the Philippines and nearby markets.

Digital CX expansion The company offers end-to-end digital transformation services including omnichannel CX, AI data solutions, and intelligent automation, presenting sales opportunities with brands seeking to upgrade customer experience platforms and adopt AI-driven operations.

Industry breadth With footprints in tech and games, eCommerce, fintech, banking, healthcare, and travel, TELUS International Philippines can cross-sell services to current clients in adjacent industries and tailor vertical-specific CX and digital solutions.

Strategic partnerships TELUS International’s global ties and partner ecosystem, including integration capabilities with platforms like Avature and VONQ, create opportunities to position TELUS as a preferred delivery partner for complex talent and recruiting technology integrations.

People and impact A large workforce with a strong emphasis on diversity, inclusion, and community impact can be leveraged to pitch value through employee experience programs, scalable deployments, and corporate social responsibility alignment that resonates with purpose-driven brands.