Temkin Group

Business Consulting and ServicesMassachusetts, United States11-50 Employees

Temkin Group is a customer experience research and consulting firm focused on helping organizations increase customer loyalty by becoming more customer-centric. Its work combines CX thought leadership with an understanding of large organizations to assist senior executives in accelerating results, aligning executive teams, and transforming corporate culture to infuse the voice of the customer across the business. Based in Waban, Massachusetts, the firm serves clients in the business consulting and services industry, leveraging its experience with large-scale deployments to implement leading-edge CX practices and minimize common implementation pitfalls. The company positions itself as a partner that can guide customer experience transformation initiatives and help organizations embed customer-centric approaches throughout their operations. In addition to ongoing consulting, Temkin Group has historically produced research and benchmark studies related to customer experience and loyalty, including reports and indices that gauge consumer sentiment across multiple industries. A recent development noted is a partnership with Qualtrics to create a specialized XM Institute for business professionals in Marketing, Sales, and Customer Services.

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