Sustainability & Legacy Viva Group has over 15 years of contact center experience in El Salvador, leveraging modern technology to deliver efficient and reliable outcomes, signaling a stable, long-term partner for scalable customer engagement solutions.

Regional Expertise Based in the United States with deep operational experience in Latin America, Viva Group can tailor cross-border contact center services and bilingual support to multinational clients seeking nearshore capabilities.

Tech-Forward Offering The use of up-to-date technology and data-driven approaches, highlighted by their tech stack and focus on modern contact center solutions, positions them to compete for clients seeking advanced CX platforms.

Mid-Market Focus With 11-50 employees and annual revenue in the lower mid-market range, Viva Group targets SMB to mid-market enterprises, presenting a path for gradual expansion into enterprise deals through scale and case studies.

Growth Signals Recent news and a clear growth trajectory, coupled with established customers in the telecommunications ecosystem, create opportunities to upsell to telecom and connectivity players looking to optimize CX operations.